10 Common Complaints that Leslie's Pool Supplies Always Gets (2023)

10 Common Complaints that Leslie's Pool Supplies Always Gets (1)

Leslie’s Pool Supplies is a nationwide pool store that also operates a popular online store. Owning a swimming pool is both fun, and a lot of work. Due to the equipment, chemicals and upkeep, pools can be quite expensive to own and maintain, so it’s no surprise that pool owners will try to find the best deals on pool supplies. When you can get a good deal on something, plus have it shipped directly to your home, this can save you a lot of time and money. But what if your product, or the service you ordered is not what you expected and you can’t seem to get the problem resolved? Bad experiences with companies happen all the time, and Leslie’s Pool Supplies has gotten a number of bad reviews on their products, services, and customer service that it is getting the attention of other customers and would-be customers of the pool company. We have researched some of the most common complaints received by Leslie’s and we have put together a list of the top 10 common complaints that Leslie’s Pool Supplies always gets. Keep reading to see what they are.

1. Products don’t work

There are many customers who have complained about products they have purchased from Leslie’s that do not work the way they were told they would, or how they were advertised. Common complaints have been about chemicals for their pool that have been purchased and did not do what they were supposed to, including some of their chemicals. One customer complained that a chemical he purchased to help clear up his green-colored pool not only made the situation worse, it made it cloudy on top of it.

2. High Prices

No one wants to feel like they overpaid for something they could have gotten cheaper somewhere else. That’s why it is good to always do your research and price comparison checks before you dole out your money to a company, only to later see that you could have gotten it cheaper somewhere else. According to many customers, there is a lot of complaining happening with the pool company from customers who have said that they have paid have paid way too high of prices for products and services with Leslie’s and did not get what they expected for the price they had to pay.

3. Too many ads

No one likes feeling pressured by companies to use their products and services by dominating the airways with their commercials. Apparently that is what many people feel about Leslie’s, and proof of this is that there are many complaints on their site about the number of ads they run, especially on YouTube, a popular video site on the web. Sometimes companies can actually lose business due to constantly running there ads to a point where people get tired of seeing them and opt to use a competitive company instead.

4. Takes too long to get their service

When you have a problem with a product you purchased from a company or order a service tech from a company to come to your home to provide a service for you, you expect that you will get things handled in a reasonable amount of time. Apparently Leslie’s Pool Supplies does not have a very good reputation for providing their customers with service of any kind, in a satisfactory amount of time. In reviewing customer reviews, it’s pretty apparent that this is a regular complaint of customers who have tried to get Leslie’s help with a variety of different problems they had and were not getting the help in a timely manner. This included product replacement, and service techs coming to their home to help them with a pool issue. Many customers complained about lengthy turnaround times, including one customer who complained about not being able to use his pool purchased from them and was given a month and a half wait time to get a tech to his house, which, according to the customer, meant that the summer would be over before he would be able to get help for his pool problem.

5. Unfriendly employees and treatment by customer service

No one likes to be treated poorly by a company, whether you have already spent your hard earned money with them or not. If you have spent money with a company, however, you definitely expect that you get nothing but the best customer service and friendly employees to deal with. Unfortunately, when it comes to Leslie’s Pool Supplies, there are a lot of customers who have complained of just the opposite, whether they are dealing with them in person at store locations, or over the phone. It has been a common complaint on their review site, to see story-after-story about employees at Leslie’s treating customers with less than pleasant attitudes. There have been comments about employees being down right rude, sarcastic, and often, not helpful at all. Lots of recommendations to take your business elsewhere if you expect friendly customer service.

6. Customers getting charged unexpected charges

There’s nothing worse than being told you will owe on particular price for a product or a service, then get hit-up for more money than you had planned to pay. One of the most common complaints on Leslie’s site is with bogus charges that customers were not planning on, or had been told they would owe. One of the most common areas of the business to have this happen is with customers that needed pool product repairs and were given a price quote for the repair and subsequently hit up for a larger amount once the repair was complete. This has angered many customers, especially due to the fact that the up-charges for the individual customers who complained, were typically a significant difference.

7. Leslie employees complain

It’s common to see customer complaints on a company’s website, but how often do you really see actual employees complain openly about the company they work for? Well, if you haven’t seen a lot of it, you will when you get on the review site for this pool company. Not only do customers have their share of complaints with Leslie’s Pool Supplies, but employees get on the review site and voice their distaste for how the company treats them. They complain about various things, from poor pay, to working very long hours with little pay and recognition. There are plenty of complaints regarding how corporate treats customers. It’s been said that they “vanish” when customers try to reach out to them for help. Employees say that despite Leslie’s claims to be a “family-oriented” company, they are far from it.

8. They don’t back their products

If you read the reviews on Leslie’s review site, you will find that a top complaint among customers is Leslie’s failure to back their own products. One of the most common products you’ll find mentioned in this regard, is pool pumps. Many customers have had a pump they purchased from Leslie’s not work right, or at all. When it comes to returning the product, they get the runaround, and many have said that in the end, they are not only left with a broken pump, but are out the money they spent on it, which many customers have listed $100’s of dollars as the price they paid. Unfortunate.

9. Products are not reliable

There’s nothing more frustrating than spending a lot of money on a product only to have it break within a short period of time. A chief complaint by Leslie’s customers is the quality of their products. From pumps to pool vacuums, customers are not happy with the quality of the products Leslie’s sells, saying that within a month or so, the mechanical device they bought quit working. Once it did, they had to deal with their rude customer service people and in the end, got no where with repairing it or being able to exchange, or return it. Most of the customers with these complaints are quite upset as these products cost them hundreds of dollars.

10. They don’t seem to know about the chemicals they sell and what works

If you are a pool company, it seems like you should know about all the chemicals you sell, and what chemical helps what pool problem. According to a lot of Leslie’s customers, they do not. Many customers complain that the employees tell them the wrong chemical, or combination of chemicals to use for their specific pool problem and for many, have made their pool water problem worse due to their lack of knowledge.

When it comes to choosing the best company for your home repairs of any kind, including a swimming pool, it is always best to research a company before you dish out your hard earned money to them and expect you’re going to get the best product, customer service, and best prices. Most companies offer customer review sections on their site, and you should always read them to see what other customers have to say, or get references from friends, family, or other customers to companies that they have had a good experience with.


Does it matter what brand pool chemicals you use? ›

With quality chemicals that really work, you can count on crystal clear, algae-free, clean water. So, to answer the question, “Does it matter where you buy your pool chemicals,” we can say without hesitating, “Absolutely.” Having the right amount and the right kind of chemicals on hand is vital to your pool enjoyment.

What are the best pool chemicals? ›

5 Best Chemicals for Your Pool
  • #1. In the Swim 3-Inch Chlorine Tablets. ...
  • #2. Natural Chemistry Pool Perfect + Phosfree. ...
  • #3. Leisure Time Brominating Tablets. ...
  • #4. HTH 52019 Super Shock Treatment. ...
  • #5. Clorox Pool&Spa XtraBlue 3″ Long Lasting Chlorinating Tablets.
4 May 2021

Is there a difference in quality of pool chemicals? ›

Quality chemicals have higher concentrations of the beneficial ingredients, and there is a difference between high and low-quality chemical options. Fewer fillers and watered-down products mean the chemicals do a better job of keeping your hot tub clean and functional.

Is Leslie's Chlor Brite stabilized? ›

Leslie's Chlor Brite Dichlor is stabilized, containing an ultraviolet inhibitor to help make sure the chlorine sanitizer stays in the water doing its job killing bacteria and algae.

What 2 pool chemicals should not be mixed? ›

Perhaps most important of all — NEVER add chlorine and muriatic acid or Dry Acid together, whether outside the pool or in it. This creates a dangerous toxic gas that can have severe health consequences if inhaled.

What is the most important pool chemical? ›

Chlorine. The most popular pool sanitizer due to its efficacy and low cost, chlorine sanitizes your pool by oxidizing contaminants. It enters molecules and destroys them from the inside out. Chlorine is effective at killing viruses, bacteria, and algae and will also help prevent algae from growing in the first place.

What chemical keeps your pool clear? ›

Chlorine serves a vital purpose in keeping swimming pool water clean and healthy. In theory, if you have a cloudy swimming pool, you can add chlorine to “shock it” and clear things up. Chlorine will get the job done.

What chemicals should I add to my pool every week? ›

Add chlorinating tablets or granules weekly to maintain a clean and clear pool. For salt pools, add high purity pool salt as well as chlorine products. Always maintain 1 – 4 PPM of Free Chlorine.

What chemical clears up cloudy pools? ›

High alkalinity levels can cause pH and calcium scaling, which can cause cloudy water. To lower your alkalinity levels, use muriatic acid or a pH decreaser. To raise your alkalinity levels, use an alkalinity increaser or baking soda. Test and balance your pH levels.

Are all brands of pool chemicals the same? ›

Most people think all pool chemicals are the same and it does not matter where you buy them. This is one hundred percent NOT TRUE! Not all chemicals are the same. There is good quality and there is bad quality.

What is the best brand of pool chlorine? ›

Best Chlorine Tablets Reviews
  • CLOROX Chlorine Tablets.
  • In The Swim Chlorine Tablets.
  • HTH Chlorinating Tablets.
  • Pool Mate Chlorine Tablets.
  • Doheny's Chlorine Tablets.
  • Qualco Chlorine Tablets.
  • BioGuard Chlorinating Tabs.
  • Robelle Chlorine Tabs.
22 Jun 2022

Can you shock a pool with Stabilised chlorine? ›

Never use stabilized chlorine to 'shock' your pool - it is a waste of good chlorine, it will take much longer to 'calm' down to normal levels and will add loads of unwanted cyanuric acid to your water.

Should I use stabilized or unstabilized chlorine? ›

It all depends on you and your pool. If you have an indoor pool, or find yourself needing to shock your pool pretty often, go with unstabilized chlorine. But if you have an outdoor pool, and you want to make water maintenance easier on yourself while spending less money, stabilized chlorine tablets are the way to go.

Is chlorine stabilizer really necessary? ›

The addition of a cyanuric acid stabilizer to pool waters treated with chlorine is necessary to protect the active life of chlorine and its derivatives in the waters from the damaging effects of the sun's ultraviolet (UV) rays. When exposed to UV rays, chlorine evaporates rapidly.

What should you never mix with chlorine? ›

Don't mix bleach with ammonia, acids, or other cleaners.

Mixing bleach with common cleaning products can cause serious injuries. Be sure to always read the product label before using a cleaning product.

What chemical should you never mix? ›

Bleach and ammonia are two common household cleaners that should never be mixed. They react together to form toxic chloramine vapors and may lead to the production of poisonous hydrazine.

Is chlorine enough to keep a pool clean? ›

Chlorine is added to the water to kill germs. But it does not work right away. If used properly, free chlorine* can kill most germs within a few minutes. CDC recommends pH 7.2–7.8 and a free chlorine concentration of at least 1 ppm in pools and at least 3 ppm in hot tubs/spas.

How do you tell if a pool is properly chlorinated? ›

A clean pool is also one that literally feels clean. In other words, when you put your hand in the water, it should feel wet and nothing else. However, if you're noticing a slimy feeling on your hand, it means the chlorine isn't working.

Why do you put baking soda in pools? ›

Baking soda, also known as sodium bicarbonate is naturally alkaline, with a pH of 8. When you add baking soda to your pool water, you will raise both the pH and the alkalinity, improving stability and clarity. Many commercial pool products for raising alkalinity utilize baking soda as their main active ingredient.

How do I make my cloudy pool crystal clear? ›

To treat cloudy water due to poor filtration:
  1. Check your filter for worn or broken parts. ...
  2. Run the pump for at least 8 hours a day. ...
  3. Backwash the filter until a clear stream of water flows.
  4. Chemically clean your filter media with a filter cleaner.
  5. Empty any debris in the skimmer basket that may clog water flow.

Does adding chlorine raise or lower pH? ›

Using liquid chlorine raises the pH of the water.

When added to water, liquid chlorine (which has a pH of 13) makes HOCl (hypochlorous acid – the killing form of chlorine) and NaOH (sodium hydroxide), which raises pH.

How often should I shock my pool? ›

How Often Should I Shock My Pool? Shocking your pool regularly will help to keep the water clean and free of contaminants. You should aim to shock your pool about once a week, with the additional shock after heavy use. Some tell-tale signs that your pool needs to be shocked are cloudy, foamy, green, or odourous water.

How often should you put chlorine in your pool? ›

Under normal circumstances, you should add a tablet of chlorine every 3-7 days, depending on the results of your water tests. Tablets are often the best option, as they are easier to handle and measure. Make sure to store them in a cool and dry place.

Can too much chlorine make pool cloudy? ›

Having too much chlorine in your swimming pool water can cause it to become cloudy. Having too many chemicals in your water can throw off the delicate pH balance. Using too much of any pool chemical can cause cloudy water. High pH, high chlorine, and high alkalinity are all possible culprits.

Will sunlight help clear a cloudy pool? ›

If you're in an area where storms occur frequently, this could be a reason why you're pool is often cloudy. Sunshine: Ultraviolet (UV) radiation is very effective at diluting chlorine. Constant, focused sunlight with a high UV index could leave your pool lacking chlorine and explain that cloudiness.

Can you over shock a pool? ›

A common question among pool owners is, “Can I over shock the pool?” The short answer is no. You can add more shock than needed, which is a waste of money and materials. You can also get green hair from a reaction to high levels of chlorine. In general, however, over-shocking is harmless.

Why have pool chemicals gotten so expensive? ›

Increased demand.

As COVID concerns curtailed vacations, more American homeowners put their money in their backyards. Swimming pool construction surged during the pandemic, with many contractors reporting order backlogs well into 2022. More pools mean more demand for chlorine.

Can I swim 12 hours after shocking pool? ›

You need to wait for at least 8 hours and up to 24 hours after using a chlorine-based shock before you can swim. And you'll want to retest your water to make sure your chemical levels are within range. If your free chlorine is at or below 5 ppm and your pH levels are at or below 7.6, it's likely safe to swim.

How long before you can swim in a pool after adding chlorine? ›

It is recommended to wait at least 20 minutes to an hour after adding water balancing chemicals. You should wait 2–4 hours (or one full cycle through the filter) to swim from the moment you use calcium chloride in your pool. It is safe to swim once your chlorine levels are around 5 ppm or after 24 hours.

Is it better to use chlorine tablets or granules? ›

The most significant benefit of using chlorine tablets for your pool is its longer-term nature compared to granules. Once you get the right dosage, you shouldn't have to add another chlorine treatment for at least a few days.

Is it better to use chlorine tablets or liquid? ›

If you want to shock your pool then liquid chlorine will be the perfect fit. But if you want convenience, a stack of chlorine tablets is the way to go. It also helps that tablets are cost-effective too and have a long shelf life.

Is liquid chlorine better than granules? ›

Liquid chlorine and granular shock have the same active chemical that sanitizes your pool, what changes is the strength and the way you use it. Liquid chlorine is less costly, unstabilized and comes in liquid form. Granular shock is stabilized and comes in a solid form that dissolves in your pool.

What are the top 10 pool cleaners? ›

The 10 Best Automatic Pool Cleaners
  1. Dolphin Nautilus CC Plus Automatic Pool Cleaner – Best Overall. ...
  2. Dolphin Premier In-Ground Pool Cleaner – Premium Choice. ...
  3. Polaris Vac-Sweep 360 Automatic Pool Cleaner – Best Value. ...
  4. Hayward AquaNaut 400 In-Ground Pool Cleaner. ...
  5. Polaris F9550 In-Ground Pool Vacuum.
10 Oct 2022

Which is stronger bleach or pool chlorine? ›

They are identical in every way, with the exception of strength. Household bleach is usually a 6% concentration (although some of the cheaper stuff is 3%), while pool chlorine can typically be found in strength between 10% and 12%. All of this is sodium hypochlorite, and works the same in sanitizing your water.

Is bleach or chlorine better for pool? ›

The main difference between bleach and chlorine is their strength. Chlorine is much stronger than bleach. To get your pools chlorine level to the point it needs to be to keep the pool looking clean and bright; you will need to use more bleach than you will chlorine.

What goes first shock or chlorine? ›

This is because when you mix chlorine and algaecide together, it renders both of them useless. Hence, you should first shock the pool and wait for the chlorine levels to fall below 5 PPM.

How much chlorine should I put in my pool per Litre? ›

A typical 'shock dose' is: granular chlorine at a rate of 200 grams/10,000 litres or liquid chlorine at 1 litre/10,000 litres of pool water.

What's the difference between Stabilised chlorine granules and chlorine granules? ›

It doesn't mean the chlorine won't break down, but the stabiliser keeps it active in the pool water much longer than chlorine alone can. Stabilised chlorine can reduce the amount of chlorine you have to use in your pool. Over time you will save money as you will not have to use so much.

What happens if chlorine stabilizer is too high? ›

Too much stabilizer can begin to lock the chlorine in your pool (chlorine lock) and render it useless. There is no exact level of stabilizer that guarantees chlorine lock. We can however determine a pool is over stabilized by testing for stabilizer levels and seeing if any problems are occurring.

How long does Stabilised chlorine last? ›

What is this? With stabilized chlorine it would take about four days for the available chlorine to reach 0% compared to just 9 hours for unstabilized chlorine. This means stabilized chlorine lasts more than four times as long as unstabilized chlorine when exposed to the sun.

What goes first chlorine or stabilizer? ›

Add Stabilizer (Cyanuric Acid)

Stabilizer is cyanuric acid. It's important that you get this right BEFORE adjusting the chlorine levels. The right level of stabilizer basically makes the chlorine you add more effective and helps it last longer.

What can I use instead of chlorine stabilizer? ›

Non-Stabilized Chlorine Options to Trichlor Tablets
  • Liquid Chlorine. Regular bleach, or sodium hypochlorite – contains no cyanuric acid. ...
  • Salt Chlorinator. Salt Chlorinators, aka salt chlorine generator will create most of the chlorine needed for your pool. ...
  • Cal Hypo Tablets. ...
  • Go Low Chlorine. ...
  • Go Tablet Free.
15 Nov 2019

Is pool stabilizer the same as baking soda? ›

Baking Soda is used for raising the total alkalinity of the pool, which is the key to keeping the ph in balance. It's not a stabilizer. That's cyanuric acid.

How often does a pool need stabilizer? ›

Usually, you will only need to add stabilizer when you open your pool every year. The good news is, once you put it in, it remains in the pool, unless it gets diluted. So, if you do a water change or water has been added into your pool from either the hose or rain, your CYA level will be lowered.

What chemicals do you put in a brand new pool? ›

Chemicals Needed for Pool Start Ups
  1. Stain & Scale Preventer.
  2. Granular Shock Chlorine.
  3. Chlorine Tablets.
  4. pH Increaser and/or pH Decreaser.
  5. Alkalinity Increaser.
  6. Calcium Hardness Increaser.
  7. Cyanuric Acid or Stabilizer.
  8. Algaecide and Clarifiers, if needed.

How do I know what pool chemicals I need? ›

What Should My Pool Chemistry Be?
  1. pH: 7.4 to 7.6.
  2. Alkalinity: 100 to 150 ppm.
  3. Calcium Hardness: 175 to 225 ppm and 225 to 275 ppm for plaster pools.
  4. For Chlorine or Salt Water Pools: 1 to 3 ppm (I recommend you keep it at 3 ppm)
  5. For Bromine Pools: 3 to 5 ppm.
  6. For Biguanide Pools: 30 to 50 ppm.
25 Jan 2022

How soon can you swim in a newly filled pool? ›

Wait about 20 minutes after adding balancing chemicals to your newly filled pool, and you should be good to swim. Calcium chloride – If you have hard water issues, it's advised to wait about 2-4 hours before swimming after adding calcium chloride to soften your pool's water—or until one filter cycle has been completed.

Can I put bleach in my pool? ›

Clorox itself recommends using between 100 and 200 ounces of regular-strength bleach per 10,000 gallons of pool water -- one gallon is 128 ounces, and many bottles of bleach are available in one-gallon or half-gallon sizes. Pool professionals tend to recommend more conservative amounts of bleach.

What chemicals should I adjust first in my pool? ›

Total Alkalinity (TA) is the first thing you should balance in your pool water. TA refers to the amount of alkaline material in the water. And since alkaline is a pH stabilizer, the number of alkaline substances in water will affect the pH balance.

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